Brian L Aas

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Verified Reviewer
| map-marker Hainichen, Saxony

Camera not working app doesn't list old camera?

I had this app on my phone for a few years n didnt access it for a while one day I tried to log in and the app would just close after I entered my password. I tried updating the app but it didnt exist anymore. I had to upload a new app that existed with a different logo but the same company, however it didnt connect to my camera.
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Loss:
$100
Pros:
  • It worked well when i could sign in
Cons:
  • Updating in the future apps and cameras might stop working

Preferred solution: Help connecting my device

Ms E Eql

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

It is a scam!

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Momentum Camera - It is a scam!
The Apollo company sells momentum cameras that cant be used in two months. Do not purchase any of their products. They do not replace them and will not compensate you for them. They get rich and customers such as myself lose money! There are numerous complaints on the BBB. This is not a legitimate company. They are scammers!
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Loss:
$174
Pros:
  • Were easy to purchase and easy to connect
Cons:
  • Stop working
  • Company will not replace them

Preferred solution: An apology and a replacement

User's recommendation: Do not purchase momentum cameras or any products by the Apollo Tech Company!

Anonymous
map-marker New Orleans, Louisiana

Works terrible.

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Bad at connecting. Uery seldom am I able to get live view. I have another camera that is a different brand that works perfectly at all times. I have used momentum several years,they never performed well.
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User's recommendation: Buy another brand.

Nicholas C Dqn
map-marker Grapevine, Texas

Camera help

I used to use the camera a long time ago and it worked great a friend of mine used it and put everything under her name and now that friend is no longer around so I cannot access the camera to use it no matter what I do resetting it nothing works so if you do buy one of these and somebody else happens to use it and logs in and makes their account and put the camera under their account you will not be able to use it until they remove the camera from their account and if that person passed away or is gone there's no way to use it so it becomes worthless
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Deborah W Zkq

Retrieving camera footage

CAMERA FOOTAGE FROM 09/21/2022 -09/22/2022. Family member went to jail got beat up by the police at that address.
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Preferred solution: Camera footage

Leona K Fxo

I need help activating my Momentum WI-FI Video camera

This is first time using I have completely followed all instructions and having difficulty with the scanning ID part ( & yes I manually applied the camera ID as well..)
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Loss:
$96

Preferred solution: Let the company propose a solution

User's recommendation: Will be good “If I get the Help I need to activate” w this notso Cheap Canera!!

Cristian b Fva

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Verified Reviewer

I want to see 24 for hours in my app

I want to see my records for December 11 and I dont know how? Can you help me thanks 666666****666666****666
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Preferred solution: 24 hours record

Karin C Gaj

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Verified Reviewer
| map-marker Atlanta, Georgia

Account access issues

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I can not access my account or storage need to update email and password! Account email was blaylockkarin@***.com but needs to be changed to Karinc1978@***.com and old phone number 678-977-**** needs changed to 678-918****. And I would like access to the cloud storage, not understanding how that works? Is it a different app or website for the cloud storage! I was a paying customer, but I wasn't able to get back into account, so I lost money because I didnt use it
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Loss:
$50
Pros:
  • Linking cameras
Cons:
  • Wi-fi disconnect frequently

Preferred solution: Let the company propose a solution

Anonymous
map-marker Las Vegas, Nevada

Cameras not working

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After speaking to one of your Representatives, which by the way, my call was answered within less than a minute and he was able to identify my problem immediately! My cameras needed to be charged requiring a cord that was accidentally not packed in the box it came in. He is shipping out immediately to me without a cost to me! The customer service was superb!!!
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User's recommendation: I would definitely recommend this device to my friends and family as it's capacity really gets a full video of anyone or any movement with a clear bird's eye view. My only complaint is I wish there was a way to give your phone a distinct ringtone to identify it is the camera catching activity! I have a camera mounted up high in both my back patio and front door! It covers a lot of square feet.

Tanika B Ntm

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Verified Reviewer

My camare keep going out and cutting off

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i got these cameras that was given to me by my godmother that was a gift I called momentum support more than one time to let them know I'm having an issue with my camera what is the purpose of me having cameras if they're constantly going out won't stay connected now they won't load. and it keep going in a circle where its not picking up at all.now at this point i feel like what they sell is a waste of money cant never reach no one the phone cut off they wont call u back this is just so unacceptable. unacceptable. very very poor customer service. I would like something done asap...no
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Pros:
  • Price
Cons:
  • Garbage
  • How poorly they work

Preferred solution: Let the company propose a solution

Karin B Zbd
map-marker Atlanta, Georgia

Account access issues

I can not access account or cloud storage was trying to change email from blaylockkarin@***.com and phone number 678-977-**** to my new contact information Karinc1978@***.com and phone 678-918-****. Please help asap
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Preferred solution: Let the company propose a solution

Sharon F Aak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Camera doesn’t work call customer service no answer just a recording very dissatisfied

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Camera dont work no visual sometimes call to report the issue got a recorded was directed to the website
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Loss:
$94

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy momentum camera

Cynthia M Adf

Cancel

I have Tryed canceling several times please do not charge my acct or its gonna be fraud no one call me yet I have no need for it now thank you
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Loss:
$11

Preferred solution: Full refund

Darnesha Lne
map-marker Matthews, North Carolina

I need to hook up my camera

I need to hook up my camera at my been trying to get in contact with yall but yall dont handle the issue
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Jeremiah B Pjm

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Verified Reviewer
| map-marker Titusville, Florida

Problems with my camera

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Well now its also problems with your customer service. Finally after ours an hours of speaking to somebody they offered to replace the camera after I paid out of my pocket to send the broken one back. *** that. Send me a new camera. Worst customer service ever.
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Loss:
$90

Preferred solution: Full refund

User's recommendation: Stay far away from momentum cameras.

Anonymous
map-marker Mccalla, Alabama

Camera shows upside

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Fixed problem solved I fixed it
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